Returns & Refund Policy
Returns & Refund Policy
Last updated: March 2026
30-Day Satisfaction Guarantee
We stand behind every product we make. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund or exchange — no questions asked.
How to Start a Return
- Email us at sales@darkhorsecarcare.com with your order number and reason for return
- We'll respond within 24 hours with return instructions
- Ship the item back to us in its original or similar packaging
- Once we receive and inspect the return, your refund will be processed within 3–5 business days
Return Eligibility
- Items must be returned within 30 days of delivery
- Items must be unused or gently used (we accept returns even if you've tried the product)
- Original packaging preferred but not required
Refunds
Approved refunds are issued to your original payment method within 3–5 business days of us receiving your return. You'll receive an email confirmation when the refund is processed.
Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, damaged product, etc.).
Exchanges
Want a different product instead of a refund? Just let us know in your return email and we'll sort it out.
Damaged or Defective Items
If your item arrives damaged or defective, email us at sales@darkhorsecarcare.com with a photo and your order number. We'll send a replacement at no cost — no need to return the damaged item.
Questions?
Email sales@darkhorsecarcare.com — we're here to help.