Shipping Policy

Last updated: March 2026

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

You will receive a shipping confirmation email with a tracking number once your order has shipped.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Free Standard Shipping	5–7 business days	Free on orders over $50

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can also track your order at any time on our Track Order page.

Domestic Shipping Only

At this time, we ship within the United States only. We hope to expand internationally in the future.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at sales@darkhorsecarcare.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Questions?

Email us at sales@darkhorsecarcare.com — we typically respond within 24 hours on business days.